CUSTOMER CARE

At Goldie Lou, we strive to provide outstanding customer service. If there is anything we can do for you, please do not hesitate to contact us. We sincerely appreciate your interest in our sandals! #GoForGoldieLou

Questions?

If you have a question about anything, please feel free to contact us via phone at 888-254-4294 or via email at customercare@vivianlou.com. (Just a reminder that Goldie Lou is part of the Vivian Lou family of brands). Our Customer Service department is open Monday - Friday 9:00am - 4:30pm EST, excluding federal holidays in the United States. We look forward to hearing from you!

SIZING

Our sandals currently come in whole sizes. If you are in between sizes, it's best if you go up a size when ordering as this round of production sandals runs a bit small. We are working to perfect our fit!

ORDERING AND SHIPPING

Enjoy FREE shipping within the United States.

Vivian Lou orders are shipped via FedEx SmartPost. We ship all of our products directly to you from our warehouses located in Milwaukee, WI.

Processing Time: All orders placed after 2 PM CT will be shipped the next business day. Any orders placed after 2 PM CT Friday are shipping on Monday.

Delivery Time: Domestic orders generally arrive within 3-5 business days after shipment. Please note: Customers are responsible for all costs related to incorrectly submitted shipping information. Goldie Lou is not responsible for lost or stolen items.

Tracking Information: You will receive tracking information via email once your order has been processed. The tracking number may not become active for 24-48 hrs.

RETURNS

We accept the return of unworn and unused merchandise purchased from within 30 days from the date of original purchase. Your return must be accompanied by the original receipt and packaging, as well as any gift with purchase.

Please contact customer care to start the return process. Customers will be charged a $10 return fee for ALL returns. Refunds (less the return fee) will be made in the form of original payment.

When trying on our shoes, we kindly ask that you walk on carpet and try on with clean feet. The footbed of our sandals will attract the natural oils of your feet, and we are unfortunately unable to accept returns with marked insoles or toe prints.